SmartTools Support

Sie können über die bereitgestellten Optionen eine Anfrage an unseren Kundenservice stellen.

What can we help you with?

Fragen zu Lizenzierung und Abrechnung

{"xsrfToken":"d11e5594718144a73a9710130f4338e66a6a7287_lout","branding":{"id":"4","key":"support","name":"SmartTools Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e5422993-2c2e-40f2-afab-c25b26e5643c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTVmYWE0YS1kMzhlLTQxYjAtOWNkZS00YTQ5OGRmZTI1MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1NDIyOTkzLTJjMmUtNDBmMi1hZmFiLWMyNWIyNmU1NjQzYyI6WyJyZWFkIl19LCJleHAiOjE3NDk3ODkyNDgsIm5iZiI6MTc0OTc4ODY0OH0.rIqEDRFdWiAIqG8Xf8nmlRXKwATJE8LUf9o4lGw9gdE&client=9a5faa4a-d38e-41b0-9cde-4a498dfe2521&mode=fit","logoId":"e5422993-2c2e-40f2-afab-c25b26e5643c","isLogoAvailable":true,"helpCenterTitle":"Hilfe & Support für unsere Produkte","sharedPortalName":"SmartTools Publishing","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen in unserem Serviceportal","sharedPortalName":"SmartTools Kundenservice","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Hilfe & Support für unsere Produkte","sharedPortalName":"SmartTools Publishing","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#428bca","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"support","projectId":10217,"serviceDeskId":4,"name":"SmartTools Support","description":"Sie können über die bereitgestellten Optionen eine Anfrage an unseren Kundenservice stellen.","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"44","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"Berichten Sie uns von den aufgetretenen Problemen.","icon":10546,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[12],"key":""},{"id":"45","name":"Ein neues Feature vorschlagen","descriptionHtml":"","callToAction":"Ein neues Feature vorschlagen","introHtml":"Berichten Sie uns von Ihrer Idee eines neuen Features.","icon":10536,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[12],"key":""},{"id":"73","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.","icon":10537,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[12],"key":""},{"id":"72","name":"Fragen zur Produkterprobung","descriptionHtml":"","callToAction":"Fragen zur Produkterprobung","introHtml":"Möchten Sie unser Produkt erproben und suchen Sie nach weiteren Informationen? Wählen Sie dies und wir beantworten Ihre Fragen gerne.","icon":10542,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[12],"key":""},{"id":"75","name":"Individualentwicklung anfragen","descriptionHtml":"","callToAction":"Individualentwicklung anfragen","introHtml":"Geben Sie uns einen Überblick über Ihre Anforderungen und wir machen Ihnen ein Angebot für eine maßgeschneiderte Lösung.","icon":10543,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[12],"key":""},{"id":"77","name":"Probleme bei der Installation","descriptionHtml":"","callToAction":"Probleme bei der Installation","introHtml":"Wählen Sie dies, wenn Sie Probleme bei der Installation oder Einbindung des Produktes haben.","icon":10521,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"42","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.","icon":10550,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"80","name":"Updatecode und Updatebestellungen","descriptionHtml":"Wir senden einen Updatecode in der Regel innerhalb von 24 Stunden zu. Bitte geben Sie dazu an, zu welchem Produkt Sie ein Update erwerben möchten und mit welcher E-Mail-Adresse Sie die Vorversion erworben haben. Sollten Sie die Informationen vorliegen haben, helfen uns auch Ihre Rechnungs- und/oder Kundennummer weiter.\nWenn Sie ein Problem mit einem Updatecode haben, benötigen wir zusätzlich den Updatecode sowie die Fehlermeldung bzw. eine möglichst genaue Problembeschreibung.","callToAction":"Updatecode und Updatebestellungen","introHtml":"Wählen Sie diese Option, wenn Sie einen Updatecode anfordern möchten oder ein Problem mit einem Updatecode haben.","icon":10551,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[12],"key":""},{"id":"43","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"Anfrage von Ihrem E-Mail-Support-Kanal erhalten.","icon":10528,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"79","name":"Anfrage per Telefon","descriptionHtml":"","callToAction":"Anfrage per Telefon","introHtml":"","icon":10532,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"76","name":"Bestellung über Portal","descriptionHtml":"","callToAction":"Bestellung über Portal","introHtml":"","icon":10544,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"78","name":"Interne Angelegenheiten","descriptionHtml":"","callToAction":"Interne Angelegenheiten","introHtml":"","icon":10517,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Allgemein"}],"orderMapping":{"20":[45,72,44],"19":[45,44],"12":[72,73,80,75,45,77,44,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6e92b1eb-ccfc-31ff-ae6d-4969bda054fa","appLinkName":"System Confluence","appLinkUrl":"https://smarttools.atlassian.net/wiki","spaceKey":"SUPPORT1","spaceName":"SUPPORT","spaceUrl":"https://smarttools.atlassian.net/wiki/spaces/SUPPORT1","isServer":false},"labels":[],"projectKey":"STP","serviceDeskId":4,"kbLinkDomainURLs":["https://smarttools.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTVmYWE0YS1kMzhlLTQxYjAtOWNkZS00YTQ5OGRmZTI1MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3ODk4NDgsIm5iZiI6MTc0OTc4ODY0OH0.Ux6Sm3ylNnWpRGng9xQ6bxVTDUyHQ8KpmmWliInAY1k","targetCollection":"upload-project-10217","endpointUrl":"https://api.media.atlassian.com","clientId":"9a5faa4a-d38e-41b0-9cde-4a498dfe2521","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e9d80c72-de7a-4344-a25b-ad6b5eeec7de","name":"Allgemeines","description":"Allgemeine Hinweise zum Einsatz unserer Tools","categoryUrl":"https://smarttools.atlassian.net/servicedesk/customer/portal/4/topic/e9d80c72-de7a-4344-a25b-ad6b5eeec7de","createdAt":"1632489709934"},{"id":"987efcc6-f4af-42a0-a543-d668ec3905b5","name":"Setups, Registrierung und Installation","description":"Hilfestellung zu Problemen rund um die Ausführung von Setups, die Registrierung und die Installation von Add-Ins.","categoryUrl":"https://smarttools.atlassian.net/servicedesk/customer/portal/4/topic/987efcc6-f4af-42a0-a543-d668ec3905b5","createdAt":"1632297863002"},{"id":"f0c7453c-0591-4acd-9280-e7589a0a652f","name":"Hilfestellung zu Access-Add-Ins","description":"Probleme mit einem Access-Add-In? Lösungen finden Sie hier.","categoryUrl":"https://smarttools.atlassian.net/servicedesk/customer/portal/4/topic/f0c7453c-0591-4acd-9280-e7589a0a652f","createdAt":"1632554543757"},{"id":"1be0cbfe-c4c7-4e46-93ba-4bf91a9a360a","name":"Hilfestellung zu Excel-Add-Ins","description":"Werfen Sie einen Blick in diesen Bereich, wenn es ein Problem mit einem Excel-Add-In gibt.","categoryUrl":"https://smarttools.atlassian.net/servicedesk/customer/portal/4/topic/1be0cbfe-c4c7-4e46-93ba-4bf91a9a360a","createdAt":"1632554346614"},{"id":"5da429dc-72db-4775-a050-501813d483b4","name":"Hilfestellung zu Outlook-Add-Ins","description":"Schauen Sie in diesen Bereich bei Problemen mit Outlook-Add-Ins.","categoryUrl":"https://smarttools.atlassian.net/servicedesk/customer/portal/4/topic/5da429dc-72db-4775-a050-501813d483b4","createdAt":"1632402837495"},{"id":"78dafc1e-481b-4d9a-b7d5-f4b47526b7ff","name":"Hilfestellung zu Word-Add-Ins","description":"Finden Sie hier Lösungen zu Problemen mit Word-Add-Ins.","categoryUrl":"https://smarttools.atlassian.net/servicedesk/customer/portal/4/topic/78dafc1e-481b-4d9a-b7d5-f4b47526b7ff","createdAt":"1632404636116"}]}},"reqCreate":{"id":73,"projectId":10217,"form":{"name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","intro":"Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.","instructions":"","icon":10537,"iconUrl":"https://smarttools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"Fassen Sie die Frage kurz zusammen.","descriptionHtml":"Fassen Sie die Frage kurz zusammen.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Geben Sie bitte Details zu der Frage an.","descriptionHtml":"Geben Sie bitte Details zu der Frage an.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/73","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/73","calendarParams":{"firstDay":0,"date":"2025-06-13T06:24:08+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTVmYWE0YS1kMzhlLTQxYjAtOWNkZS00YTQ5OGRmZTI1MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3ODk4NDgsIm5iZiI6MTc0OTc4ODY0OH0.Ux6Sm3ylNnWpRGng9xQ6bxVTDUyHQ8KpmmWliInAY1k","targetCollection":"upload-project-10217","endpointUrl":"https://api.media.atlassian.com","clientId":"9a5faa4a-d38e-41b0-9cde-4a498dfe2521","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=smarttools","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d11e5594718144a73a9710130f4338e66a6a7287_lout","baseUrl":"https://smarttools.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://smarttools.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9a5faa4a-d38e-41b0-9cde-4a498dfe2521","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e9d630c09fc841b3887331f8586ab9fa","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}